About Us
Christopher Designs (Furniture) Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at enquiries@christopherdesigns.co.uk.
Our Contact details:
Christopher Designs (Furniture) Ltd
Tymaen Farm
Ogmore Road
Ogmore by Sea
Bridgend
Vale of Glamorgan
CF32 0QP
UK
Phone: 01656 653294
Fax: 01656 653294
Email: enquiries@christopherdesigns.co.uk
Making A Purchase
Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
Shipping And Handling
Shipping and Handling is arranged by us and we will call you to arrange a suitable delivery day and time. Charge for delivery is incorperated within our order form. Internationl delivery charges are priced on an indiviual basis and you will be informed directly from us by phone. You can also pick up direct from our showroom if you wish to fo go any delivery cost.
Delivery Schedule
We will normally send your order to you in approximatley 28 business days ( 4weeks) . International orders may take longer due to delivery arrangements.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction. All of our products come with a 21 day no quibble guarantee,and a 5 year construction warranty so you can buy from Christopher Designs in complete confidence.
Reaching Us
If you need to reach us, please email us on enquiries@christopherdesigns.co.uk, alternatively, you can call on 01656 653294 International +44 1656653294 or write to us at Christopher Designs (Furniture) Ltd Tymaen Farm, Ogmore Road, Ogmore by Sea, Bridgend,Vale Of Glamorgan, CF32 0QP U.K.
Privacy Policy
Christopher Designs (Furniture) Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
When you have placed your Order you have a 7 day cooling off period in which time you can either cancel or Alter your order. After this it will become a binding contract between you and ourselves.
This can be done either via the telephone or by email or Fax.(we will ring or email back to confirm your wishes, if you do not hear then please remit your request in case it hasn't reached us.) We will also confirm your wishes in writing.
After the 7 day cooling off period it will become a binding contract between you and ourselves.(this does not affect your statutory rights)
If for whatever reason you wish to return any item please write and inform us before the 21day guarantee is over. Failture to do this will mean that you have accepted our sale terms and our contract will be complete.
We will allways do our best to remedy any problem whether it is a fault or perhaps size issue, so please do tell us.
After we receive any wish on your behalf to return the goods then we will arrange to collect the items from you at a time & day that suit's both parties. We will expect the goods to be in the same condition as when there were delivered (other than the fault reported) failture to keep the goods in reasonable condition will affect the refund of money as we will take into account any damage caused and deduct the cost of fixing.
When the delivery driver pick's up the goods an inspection will be performed in front of the customer and any fault or damage caused will then be notifed to them. If all is correct then a full refund will be arranged within 7 working Days.
Remittance Terms
If for whatever reason you wish to return any item please write and inform us before the 21day guarantee is over. We will allways do our best to remedy any problem whether it is a fault or perhaps size issue, so please do tell us.
